header-logo.png

TECHNICAL SUPPORT ENGINEER

Posted 08 July by TEAMWORX

Career Level

Entry-level

Experience

Less than 1 Year Experience

Industry

Sales - Engineering/Technical/IT

Qualification

Bachelors/College Degree

Scan QR Code

QR Code

Job Description

Location: Makati, Manila, Valenzuela, BGC, Taguig, and Malabon

  • To provide on-site support.
  • To assist clients in solving complex technical issues.
  • To respond to all client queries. may require working after hours as well as a presence on-site as required.
  • To document all relevant departmental and field activities and resolve the complexities.
  • To perform basic network troubleshooting and maintenance.
  • To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
  • To perform printer, POS, laptop and desktop troubleshooting and debugging.
  • To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
  • To offer guidance and training to the client personnel.
  • To educate client about the product operation and maintenance procedures.
  • To analyze issues and prepare service report in a timely manner.


Complete your profile first Educational background is empty.